COVID-19 Policy

Following advice from the Government and the Arboricultural Association, we are continuing to operate in-line with Public Health England guidance.

Main Symptoms of Covid-19

The main symptoms of coronavirus (Covid-19) are:

  • a high temperature: this means a person feels hot to touch on the chest or back (there is no need to measure their temperature)
  • a new, continuous cough: this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if they usually have a cough, it may be worse than usual)
  • a loss or change to their sense of smell or taste: this means they have noticed they cannot smell or taste anything, or things smell or taste different to normal.
Further information can be found on the NHS website.

Internal Procedures

  • Daily temperature readings for all staff
  • Installation of screens between desks in the office
  • No more than teams of two in vehicles
  • Where three operatives are required to travel in one vehicle, all occupants must wear a mask
  • Teams to remain constant as much as possible
  • Staggered start times in the morning to enable social distancing
  • Wipes, blue roll, disposable gloves and disinfectant in each truck
  • Disposable gloves to be worn as possible wherever practicable
  • The cabs of all trucks, door handles and chainsaw handles to be cleaned every night and used items disposed of
  • All door handles in the office to be wiped down every morning and evening
  • Continue to maintain personal hygiene regime in line with government protocol
  • Avoiding contact with the general public

Employee Self-Isolation Requirements

Employees should stay at home and self-isolate when any of the following criteria are met:

  • they have symptoms of coronavirus
  • they have tested positive for coronavirus
  • they live with someone who has symptoms or has tested positive
  • they have been told by NHS Test and Trace that they have been in contact with a person who has coronavirus

Developing Symptoms at Work

Employees should be encouraged to report immediately any symptoms they notice in the workplace.

Where an individual at work reports that they are showing any symptoms of Covid-19, the following procedure is recommended.

  • Isolate the individual: where possible, the individual showing symptoms should be isolated from others in the workplace.
  • Provide a mask/face covering: where available, provide the individual with a face mask or face covering. If they have their own, ask them to put on their mask or face covering.
  • Welfare facilities: do not allow the individual to use welfare facilities such as canteens and shower facilities. If the use of a toilet is required, try to use facilities that can be separated from other users. Once used, isolate the facility and arrange for it to be cleaned.
  • Travel home: individuals with symptoms should avoid the use of public transport where possible. For example, if possible a relative or other person in their household should collect them from work in a private vehicle.
  • Test for Covid-19: instruct the individual to arrange for a Covid-19 test to be undertaken. Further information on testing can be found on the NHS website.
  • Communicate: maintain communication with the individual and provide information as necessary.

Providing Assistance

There may be occasions when the individual with symptoms requires assistance, eg if they are vulnerable or disabled. The following actions are recommended.

  •  Social distance: those providing assistance should try to maintain a safe distance and reduce to a minimum the time they share a breathing zone with the individual.
  • Assess the situation: assess the situation and determine whether the individual will require any first aid or medical assistance.
  • Use a face mask/face covering: those providing assistance who cannot maintain social distancing should wear a face mask or face covering.
  • Instruct the individual: if possible, instruct the individual requiring assistance on what action to take so as to avoid close contact.
  • Provide first aid: where necessary provide first-aid assistance to the individual following guidance from the Health and Safety Executive.
  • Medical assistance: where medical assistance is required, call 999 and inform the call handler that the individual has Covid-19 symptoms.
  • Waste disposal: safely dispose of waste items and thoroughly clean any reusable items used when providing assistance.
  • Hygiene: ensure those providing assistance wash their hands thoroughly with soap and water or an alcohol-based hand sanitiser as soon as possible. 

Alerting Close Contacts

When someone develops symptoms and orders a test, they will be encouraged by NHS Test and Trace to alert the people that they have had close contact with.

A “contact” is a person who has been close to someone who has tested positive for Covid-19 anytime from two days before the person was symptomatic up to 10 days from onset of symptoms (this is when they are infectious to others).

If any of those close contacts are co-workers, the person who has developed symptoms may ask their employer to identify and alert those co-workers. The suggested procedure is as follows.

  • Identify close contacts: identify those who have been performing work activities without physical distancing in a team or pair with the individual showing symptoms.
  • Inform close contacts: inform co-workers to the suspected case(s) among colleagues and possible exposure. Ensure you MAINTAIN CONFIDENTIALITY — do not name any individuals.
  • Instruct close contacts: close contacts do not need to self-isolate unless requested to do so by NHS Test and Trace or a public health professional, but they should:
    • avoid contact with people at high increased risk of severe illness from coronavirus, such as people with pre-existing medical conditions
    • take extra care in practising social distancing and good hygiene
    • watch out for symptoms and self-isolate if they also show signs of coronavirus.
  • Remind close contacts: that if they display any symptoms of Covid-19, they should self-isolate in accordance with Government guidelines.

Confirmed Cases of Covid-19

Employers may be informed of a confirmed case of Covid-19 by:
  • NHS Test and Trace
  • an employee/customer
  • the Public Health/Health Protection Team.
If the person with symptoms tests positive for Covid-19, the NHS Test and Trace service will notify their close contacts (including co-workers) and instruct them to self- isolate. They will not identify the person who has tested positive.
Where workers are asked to self-isolate because they are a close contact of a positive case, they should inform their employer. At this stage the organisation should take the following actions:
  • instruct close contacts not to come into work but to stay at home for their period of self-isolation in accordance with Test and Trace instructions
  • continue to communicate with them and provide support
  • allow close contacts to work from home if they remain well and it is practicable to do so, eg by finding alternative work that can be completed at home.

Outbreak Management

In the event of an outbreak within the company Daniel Hancox will be the nominated single point of contact to lead on contacting and liaising with public health teams.

Early engagement with the local health teams will assist in minimising the chances of a possible wider outbreak. They can give help and advice. Contact details can be found at

The following information may be requested:

  • contact details of the people affected
  • when they became unwell
  • when they were last present on the premises
  • nature of the roles undertaken by any staff affected
  • known links between any individuals with Covid-19 (in or out of the premises)
  • number of people those affected had close contact with
  • nature of the environment (eg layout and nature of the building)
  • details of control measures
  • any contact with other agencies.

Cleaning the Workplace

Where there is a suspected or confirmed case of Covid-19 and the individual has left the setting, the Government has recommended certain requirements in relation to cleaning/decontamination (non-health care premises).

Any waste materials associated with the case should be disposed of in accordance with the Government guidelines on disposing of waste for organisations.

Reporting Cases

Employers may be required to report confirmed cases of Covid-19 under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013.

The reporting requirements relating to cases of, or deaths from, Covid-19 under RIDDOR apply only to occupational exposure, ie as a result of a person’s work.

Employers should only make a report under RIDDOR when one of the following circumstances applies:

  • an accident or incident at work has, or could have, led to the release or escape of coronavirus (SARS-CoV-2) (ie it is a dangerous occurrence)
  • a person at work (a worker) has been diagnosed as having Covid-19 attributed to an occupational exposure to coronavirus (a case of disease)
  • a worker dies as a result of occupational exposure to coronavirus (a work-related death due to biological agent exposure).